INFORMATION FOR OUR PATIENTS

Welcome to Thornhill Medical Centre. We are a group of six family physicians who are pleased to look after all aspects of your medical care and those of your entire family. Our services begin with care of the newborn through to caring for growing children, evolving adults and the elderly. We have a focus on health prevention and comprehensive care. We are well trained in caring for a broad range of illnesses, from minor to the most serious. Community and Palliative care make up an important part of our practice. We are pleased to provide shared prenatal care with our local obstetricians at York Central Hospital. 

At Thornhill Medical Centre, each physician looks after his/her own patients. If your own doctor is not available, another doctor in our office may be able to look after your urgent problem.

Whether you are a new patient just joining our practice, or a seasoned veteran of the clinic, here is some information we think you might be interested in knowing:

Services We Provide include:
- Annual Health Exams for children, teens, adults and elderly
- Illness and Injury assessments
- Prenatal Care
- Newborn care and immunizations
- Routine Gynecologic Care (eg. Pap smears and Breast exams)
- Elderly Care
- Palliative Care
- Injections, flu shots, vaccinations

- all our patient notes and encounters are complled in an Electronic Medical Record, to assist in organizing and optimizing your health care.

APPOINTMENTS:

We work on a booked appointment basis. We will now be using Advanced Access Scheduling. We are not a walk-in clinic. Our Office Hours are: 

Monday to Thursdays, 8:30 am- 8 pm, and Fridays 8:30am- 5 pm.

Our nurse is available for injections, nursing needs, advice etc.   :
Monday to Friday 9:30am-11:30am and 1:30-4:30pm ,

and some evenings from 5:30-7:30pm. (Please call during the daytime to check on nursing availability for the evening as needed).

We make every effort to give you a satisfactory appointment time. We ask you to help us by briefly identifying the nature of your problem to the receptionist when calling. This ensures that we can prepare appropriately for any equipment or staffing to meet the needs of your problem. 

We encourage you to call our office first, before deciding to go to a walk-in clinic. Our goal is to provide comprehensive and timely care for our patients.

We appreciate notification if you are unable to keep an appointment so that the time slot may be offered to someone else. There may be a charge for missed appointments if you do not cancel 24 hours prior.

To avoid disappointment, please call 3-4 months ahead to book your annual health check up ("physical") with your doctor.

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HEALTH CARDS:

Please present your health card at every visit. It is important to ensure that your health card is valid by checking the expiry date.

There are some services that may not be covered by your Health Card/OHIP.
More Info

For more information about Ontario Health Cards and local Ministry of Health Offices, Click Here

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LAB SERVICES:

We do not provide any lab services on site. Your doctor will direct you to various labs in our area if required. If your doctor has asked you to do a blood test, we encourage you to seek out a Lifelabs location. We do have a direct networking link with this lab, which facilitates accurate and prompt reporting right into our electronic medical records. For a patient service centre near you, and hours of operation, check their website at www.lifelabs.com.

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AFTER-HOURS COVERAGE:

There is always a nurse on call after office hours for our patients' urgent problems. A doctor is available to assist when the need arises.

When you phone our office after hours you will hear a message directing you to call the Telephone Health Advisory Service Nurse at:

1-866-553-7205

The nurse will assess your problem over the phone and direct you. This may involve a call back from the doctor on-call if the severity of your medical problem requires it.

If you feel you have a life threatening emergency, please go directly to your nearest Emergency Department, or dial 911 for an ambulance.

Saturday morning clinics are run by the on call physician. This clinic is for urgent weekend problems only. It is not a walk-in clinic and you are asked to book an appointment by calling on the same morning. Call our office on Saturday morning for information on the clinic location and how to arrange an appointment.

On some Saturdays, our Saturday morning clinic is operated at 7700 Bathurst Street (at Centre Street), Unit 35 "Thornhill Family Physicians" in the Promenade Village Shops Plaza. When booking your appointment for Saturday morning, be sure to clarify the location of your appointment.

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